Customer Service Officer Job in Dubai

Experience

6 – 7 Years

Job Location

Dubai – United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Job Description

Roles & Responsibilities

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. 

For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. 

We have over 40,000 team members in 15 international markets representing over 100 nationalities all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE DESCRIPTION

Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job.

Role Purpose:

The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.

Role Details Key Responsibilities and Accountabilities:

• Maintain a thorough knowledge of the assigned Asset Management Business Unit operating assets (shopping centre s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.

• Ensure smooth day to day operations of the Customer Service Information Desk/Booths under the direction and guidance of Supervisor/Manager Customer Service and in accordance with the established Customer Service guidelines/procedures in order to serve the customers with quality services.

• Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company s established grooming/professional attire standards to promote MAFP s image.

• Assist the visitors/customers at the Information Desk/Booths by providing clear directions, information on on-going/upcoming mall promotional events/activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude at all times serving each customer in order to create a memorable customer experience.

• Perform meet and greet duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assisting them during Mall tour when required.

• Responsible for efficient handling of all routine /minor customer complaints/enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints/queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines/procedures.

• Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Asset Management Business departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.

• Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Asset Management Business Unit Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately reported to Supervisor/Customer Service Manager for resolution/replenishment.

• Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the Asset Management Business Unit Finance guidelines/procedures.

• Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants/customers.

• Ensure that the assigned Shopping Centre always looks its best in terms of cleanliness and report any problems or concerns immediately to the Supervisor/Manager Customer Service for timely resolution.

• Facilitate Asset Management Business Unit Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.

• Assist the Supervisor/Customer Service Manager in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Centre.

• Build and maintain a positive and congenial Tenant Relations (with new/existing) and others such as government and community groups in order to enhance the MAF Properties image.

• Provide all necessary data/reports on a periodic basis pertaining to Customer Service to the Supervisor/Manager Customer Service for their review and prompt decision making.

• Ensure compliance with the MAF Properties Asset Management Business Unit s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.

• Be the advocate and ambassador of aligning and cascading the MAFP values across Asset Management Business Unit and ensure that it is adhered to and exhibit the same all the time.

Personal Characteristics and Required Background:

Minimum Qualifications/education

• Bachelor s degree in Business Administration / Marketing / Communications / PR or equivalent .

Minimum experience

• Minimum 4 6 years progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.

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Contact :

             Majid Al Futtaim

https://careers.majidalfuttaim.com/job/Front-Liners-and-Clerical-staf-Customer-Service-Officer%2C-UAE-National-Dubai/943335501/

Customer Service Officer Job in Dubai: Your Guide to Success

Introduction:

Dubai, with its thriving business environment and international appeal, offers numerous employment opportunities for professionals across various sectors. Among these, customer service roles hold significant importance as they play a crucial role in ensuring customer satisfaction and loyalty. If you aspire to work as a Customer Service Officer in Dubai, this comprehensive guide will provide you with valuable insights and tips to help you secure your dream job.

1. Understand the Role of a Customer Service Officer:

Before diving into the job search process, it is essential to understand the responsibilities and requirements of a Customer Service Officer. Typically, a Customer Service Officer is responsible for handling customer inquiries, resolving complaints, providing product information, processing orders, and maintaining excellent customer relations. In Dubai, excellent communication skills, proficiency in English (Arabic is a plus), and a customer-centric mindset are highly valued in this role.

2. Tailor Your Resume to Highlight Relevant Skills:

To increase your chances of securing a Customer Service Officer position in Dubai, customize your resume to showcase the skills and experiences most relevant to the role. Emphasize your communication skills, problem-solving abilities, customer service experience, and language proficiency. Include any previous work experience in customer-facing roles, such as retail, hospitality, or call center environments.

3. Research Dubai’s Business Culture and Etiquette:

Dubai has a unique business culture influenced by both its Arabic heritage and international influences. Take the time to research and familiarize yourself with Dubai’s business etiquette, customs, and local work practices. This knowledge will demonstrate your cultural sensitivity and adaptability to potential employers, setting you apart from other candidates.

4. Utilize Online Job Portals and Networking Platforms:

Dubai’s job market is highly competitive, but numerous online job portals and professional networking platforms can help you find relevant job opportunities. Explore popular websites such as LinkedIn, Gulf Talent, Bayt, and Indeed to search for Customer Service Officer roles in Dubai. Additionally, join industry-specific groups and engage with professionals working in the customer service field in Dubai to expand your network.

5. Prepare for Interviews:

Once you start receiving interview invitations, it’s crucial to prepare thoroughly. Research common interview questions for customer service roles and practice your responses. Demonstrate your ability to handle difficult customers, showcase your problem-solving skills, and highlight instances where you exceeded customer expectations. Familiarize yourself with the company’s values and vision, as many Dubai-based organizations prioritize customer-centric approaches.

6. Enhance Your Language Skills:

Given Dubai’s diverse population, fluency in English is essential for customer service roles. Additionally, Arabic language skills are highly valued and can give you a competitive edge. Consider enrolling in language courses or using online resources to improve your language proficiency, both in English and Arabic, if possible.

7. Showcase Cultural Sensitivity and Adaptability:

Dubai is a multicultural hub, and employers seek candidates who can navigate diverse work environments with cultural sensitivity and adaptability. Highlight any cross-cultural experiences you’ve had or showcase your ability to work effectively with people from different backgrounds. Demonstrating your cultural competence will make you a desirable candidate for employers in Dubai.

8. Obtain Relevant Certifications:

While not mandatory, obtaining certifications related to customer service can strengthen your profile and demonstrate your commitment to the field. Consider pursuing certifications like Customer Service Professional (CSP), Certified Customer Experience Professional (CCXP), or any other recognized certifications that align with your career goals.

Conclusion:

Securing a Customer Service Officer job in Dubai requires a combination of relevant skills, cultural awareness, and a proactive approach to the job search process. By tailoring your resume, honing your communication skills, networking with professionals, and showcasing cultural sensitivity, you can enhance your prospects of landing your dream job. Remember to stay persistent, adaptable, and showcase your passion for delivering exceptional customer experiences. Good luck with your job search!